GENERAL TERMS OF USE – TERMS AND CONDITIONS OF PURCHASE
The website grapestore.gr is an online retail store for the sale of products via the Internet (hereinafter referred to as the “online store” or “website” or “webpage”), created and operated by the company under the name “V. Petris & S. Salakou G.P.”, headquartered in Agia Paraskevi, at 442 Mesogeion Avenue, 15342, with Tax Identification Number 801432865, Tax Office of Agia Paraskevi, email address [email protected], and customer service telephone line for the online store: 2111199851 (hereinafter, for brevity, referred to as the “Company”).
The following terms and conditions exclusively govern every sale of products and/or services through the online store under the trade name “Grape Store”, located at grapestore.gr. Any user entering into and transacting with, or making use of, the online store (hereinafter referred to for brevity as the “visitor” or “user” or “customer,” depending on whether they are merely visiting the store or also placing an order and purchasing products) is deemed to consent to and unreservedly accept the terms set forth below, without any exception. If any user does not agree with these terms, they must refrain, under their own responsibility, from visiting, using the website, and from any transaction or use of the online store. Any action by the user within the online store, such as browsing it, subscribing to the Company’s newsletter, or purchasing products, shall be deemed unconditional acceptance of these terms of use.
GENERAL TERMS OF USE
INFORMATION AND PRODUCTS
The Company is committed to the truthfulness, accuracy, and completeness of the information provided in the online store, regarding the identity and details of both the Company and its suppliers, as well as the main characteristics of the products or services made available through the online store. The Company reserves the right and shall not be bound by any technical or typographical errors made by mistake, oversight, or due to force majeure, and accepts to correct them if they come to its attention.
LIMITATION OF LIABILITY
The content and information included on the website constitute an offer to the visitor/user/member of the online store and may under no circumstances be construed as advice, nor do they in any way imply any encouragement to perform or refrain from performing specific acts. Accordingly, visitors/users/members of the website accept that they use the services of the online store on their own initiative and assume responsibility for verifying all information provided on this website.
The description of product ingredients that we receive from our suppliers, and in general the information included on product labels and the production and expiry dates thereof, are provided by the suppliers themselves, whose details are indicated on the product. The Company (which participates in the distribution chain only as an intermediary or final seller) is neither obliged nor in a position to verify, nor is it liable for, the truth or accuracy of such information.
The photographs displayed on the Company’s website depicting products are indicative and may in no case be binding on the Company.
It is noted that any additional information regarding each product, whether concerning storage, consumption, or any other possible use of the product in question, must always be taken seriously into account.
The Company bears no liability nor any obligation to compensate for any damage or non-material harm arising from the inability to provide technical support services.
INTELLECTUAL PROPERTY
All content of the online store, including distinctive titles, trademarks, images, graphics, photographs, designs, texts, etc., constitutes the intellectual property of the Company and is protected under the relevant provisions of Greek law, European law, and international conventions, or constitutes the intellectual property of third parties for which the Company has obtained a license to use solely for its own needs and for the operation of its online store. Their appearance on this website shall in no way be construed as a transfer or assignment of a license or right to use them.
Except where expressly stated otherwise, all third-party trademarks and images of third-party products, services and/or locations displayed on this website are in no way associated or connected with the Company, and therefore you should not rely on the existence of any such relationship or connection. Any trademarks/trade names appearing on this website belong to their respective owners. Any reference to a trademark or trade name is used solely to describe or identify products and does not in any way certify that such products are endorsed by or connected with the Company.
Any copying, transfer, or creation of derivative works based on this content, or any misleading of the public as to the actual provider of the online store, is expressly prohibited. Reproduction, distribution, transmission, retransmission of the material, or any other use of the content in any way or by any means for commercial or other purposes is permitted only following the prior written consent of the Company or any other copyright holder.
LINKS TO OTHER WEBSITES
The Company does not control the availability, content, personal data protection policy, quality, or completeness of the services of other websites and web pages to which it refers through links, hyperlinks, or advertising banners. Consequently, for any problem that may arise during their use, the visitor/user/member must address the relevant websites directly, which bear sole responsibility for the provision of their services. The provision of links in the online store is made for the convenience of the visitor/user/member, and the Company in no case approves, accepts, or is liable for the content of any link.
PERSONAL DATA PROTECTION AND COOKIES POLICY
The protection of the personal data of the user/visitor/customer is governed by the General Data Protection Regulation 2016/679/EU and Law 4624/2019, as in force, as well as generally by the applicable national and European legislative and regulatory framework for the protection of personal data. For more information regarding the use of the Customer’s personal data, please read the Privacy Policy and the Cookies Policy.
TRANSACTION SECURITY
The Company recognizes the importance of the security of electronic transactions and has taken all necessary measures, using the most modern and advanced methods, to ensure the highest possible level of security for your transactions. All information relating to users’ personal data is kept confidential.
grapestore.gr uses the SSL protocol, with encryption up to 256-bit, for secure online commercial transactions. In this way, all your personal information, including your credit card number, name, and address, is encrypted so that it cannot be read or altered during transmission over the Internet.
SSL (Secure Sockets Layer) has been established worldwide as the safest protocol for certifying websites to internet users and for encrypting data between internet users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during transmission. In addition, all information sent through SSL is protected by a mechanism that automatically verifies whether the data has been altered during transmission.
RIGHTS AND OBLIGATIONS OF THE USER/VISITOR/MEMBER/CUSTOMER
Each user is free to use the website and the online store in accordance with the applicable law and good morals. Responsibility for the content of transactions lies exclusively with the visitor/user/member/customer.
The user undertakes the obligation to comply strictly with the terms of use of the online store, as applicable from time to time.
If a user is a registered member of the online store, they additionally undertake the obligation to observe all security measures and keep their password for the online store services confidential. They are also obliged to notify the Company immediately in the event of any breach of their account. The Company bears no responsibility for any unauthorized use of their password, provided that it has not received the relevant notice from the member.
Use of the website is subject to Greek, European, and international laws, and the user agrees not to use this website to carry out acts that may result in violation of the above. In particular, the user agrees and undertakes not to use the online store for:
sending, publishing, emailing, or otherwise transmitting any content that is unlawful for any reason, causes unlawful offense or damage to the Company or any third party, or violates the confidentiality or privacy of any person’s information;
sending, publishing, emailing, or otherwise transmitting any content that offends morals, social values, minors, etc.;
sending, publishing, emailing, or otherwise transmitting any content that users have no right to transmit under the law or applicable contracts;
sending, publishing, emailing, or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of third parties;
sending, publishing, emailing, or otherwise transmitting any material containing software viruses or any other codes, files, or programs designed to interrupt, damage, destroy, or impair the operation of any software or computer hardware;
intentional or unintentional violation of applicable legislation or regulations;
harassment of third parties in any way;
collection or storage of personal data relating to other users.
In addition, any act or omission is prohibited that: (a) infringes any patent, trademark, trade secret, copyright, or other proprietary right of either the Company or third parties, (b) contains viruses or other software that may cause interruption, damage, destruction, or hindrance to the operation of any software or cause damage to the reputation and standing of the Company and/or its partners and/or other users/members/customers, or may violate any personal or other data of users of the website/online store.
Furthermore, the user agrees that all members, partners, and employees of the Company shall not be liable for anything arising from third parties who use the website. Any use contrary to the above, in addition to any criminal or civil sanctions, shall also result in the termination of any transactions without notice.
In addition, the following are prohibited:
Any access or attempted access to information and data (including personal data) transmitted through the website for which there is no authorization or right of use.
Access to the online store for the purpose of creating or producing a product or service competing with the Company’s products/services.
Facilitating in any way and by any means third parties to gain access to the data provided to www.grapestore.gr by its users.
Any form of software piracy, hacking and/or interception, copying, analogue/digital recording and mechanical reproduction, distribution, transfer, downloading, modification, resale, creation of derivative works of data (including personal data) and information, including the content and material (photographs, graphics, texts, etc.) of the website.
You agree to indemnify, defend, and hold harmless the Company and its directors, officers, employees, advisors, agents, and partners from and against any and all third-party claims, liabilities, damages, and/or costs (including, without limitation, legal fees) arising from your use of the website or your breach of the General Terms of Use. In any event, and provided that any damage suffered by you is due to proven gross negligence of the Company, the latter shall only be liable for covering any actual damage suffered by the injured party that directly arises from and is directly related to the harmful event and the above-mentioned negligence of the Company. Likewise, all limitations of liability stated in these terms of use shall apply, which the user/customer/visitor/member of the Company acknowledges and accepts in their entirety as valid and consistent with good faith and commercial practice.
OBLIGATIONS OF THE COMPANY
The Company is obliged to clearly inform the user/visitor/customer/member, before completing their order, of:
the description of the product;
the total value of the products/goods, including VAT or any other tax;
any additional financial charges (shipping, delivery, postage costs).
Upon payment of the agreed amount by the user/member/customer, the Company is obliged to deliver the contents of the order within a reasonable time and in any case no later than thirty (30) days from the date the order is completed. In the event of unjustified delay exceeding the thirty (30)-day period, the user/member may withdraw from the contract (regarding the right of withdrawal, see in more detail below under the relevant section “CHANGE/CANCELLATION OF ORDER/WITHDRAWAL”).
TERMS AND CONDITIONS OF PURCHASE
MEMBER REGISTRATION
The visitor completes the registration process on the Company’s website by filling in their full name, email address, and desired password. They will then receive, at the email address entered in the relevant field of the website, a link for confirmation and activation of their account on grapestore.gr (hereinafter, the “member”).
Registration of any user on the grapestore.gr website is optional. Each user registers only once. The registered user, using the email address and password they have chosen and declared during registration, may browse the website and, if they wish, place any order.
Registration and membership participation are free of charge, personal, non-transferable, and non-assignable. The member is responsible for the information they provide to the Company, and the website relies solely and exclusively on the member’s declarations regarding their personal data. The information entered during registration must be complete, true, and up to date. The Company does not perform any correction or intervention in the data transmitted by the member. In the event of any change in details, the member is obliged to immediately inform the Company of their new details so that they are always complete and accurate.
By completing and submitting the relevant form (whether the registration form or the order form) with their details, the member simultaneously provides us with their written consent for the processing of their data in accordance with the applicable Privacy Policy (regarding the processing and use of personal data entered during visitor registration, please see below the relevant section “Privacy Policy”).
Members are solely responsible for the proper use of their account and for all actions carried out under their personal password, username, and account in general. The Company shall not be liable for any harm or damage arising from users’ failure to comply with these terms.
The Company is entitled at any time, with or without justification and/or for justified reasons (e.g. for reasons of legality), to reject a user’s application for registration on the Company’s website and for conducting transactions with it, as well as to delete an already registered member. In addition, the Company reserves the right to deactivate member accounts that remain inactive for a long period of time.
TERMS OF SALE / ORDERS
The presentation of products for sale on our website constitutes an invitation to users to submit an offer to enter into a contract, and such presentation does not in any way constitute a binding commitment of the business regarding the availability or adequacy of the displayed products. By placing an order, you agree that you are purchasing a product in accordance with these terms and conditions. The Company delivers products within Greece and to countries of the European Union.
Orders through the grapestore.gr website are completed as follows:
Upon completion of your order request, your total summary order is displayed, including all relevant details, including the total price payable. If you then proceed to the order completion stage, you are connected to the third-party payment service provider in order to complete payment of the agreed price. Upon successful completion of payment, you receive an automated order confirmation message sent to the email address you have provided us. If you choose cash on delivery as the payment method, you will receive order confirmation on the basis of which the products will be delivered to you subject to proper payment upon delivery.
Your order then proceeds to the processing stage, and you will receive an email when the products are dispatched for delivery to the address you have declared or when they are ready for collection from our physical store. Delivery of your products is governed by the terms set forth herein.
Orders may also be placed by telephone at our Company’s contact number +30 2111199851. During the telephone call, the person responsible for handling telephone orders records the products you wish to purchase as well as the full shipping details, exactly as requested in the order form on our website. The person then contacts you directly using the contact details you have provided, informs you of the total amount of your order, and asks how you wish to receive the ordered products, either from the physical store or by delivery to the address you specify. If you choose delivery to your location, you will also be informed of the shipping cost. Subsequently, within a reasonable period of time, our Company contacts you using the method and contact details you have selected and informs you that your order is ready for dispatch (if you have chosen delivery to your location) or ready for collection (if you have chosen collection from our physical store). It is noted that telephone orders may only be paid by cash on delivery.
The sales contract for the products shall be deemed concluded only after your payment has been approved and your credit/debit card has been charged. In the case of cash on delivery or cash payment at our physical store, the products are delivered with retention of title (cash on delivery applies only to deliveries within Greece).
If, for any reason, it is established that there is a shortage of any of the products included in your order and/or that a product will become available after the delivery time indicated in our online store, or if there is any issue whatsoever concerning the products included in your order, our Company will make every effort to contact you in order to agree with you on any modification, correction, or cancellation of your order. If communication with you is not possible for a period of two (2) days, your order will be executed to the extent that the products are available and canceled for the remaining part. In any case, the Company will inform you of any modification to your order. It is noted that it is the buyer’s responsibility to ensure receipt of the above notifications. The Company bears no liability for any problems with the buyer’s network or email service.
It is clarified that shipping time may vary depending on product availability and/or suppliers’ commitments regarding delivery time (see in more detail below under the relevant section “SHIPMENT/DELIVERY OF PRODUCTS”).
In order to carry out a transaction on our website, the user must be over 18 years of age. Visitors under 18 years of age are not permitted to exchange data and any information with us. When placing an order, the customer/member undertakes that all details provided to us are true and accurate, that they are the authorized user of the debit card used to place the order, and that there are sufficient funds available to cover the cost of the products.
Please note that, due to the nature of some of our products, which may be perishable, short-dated, or otherwise sensitive products, it is the customer’s responsibility to follow the instructions provided on the product packaging. Likewise, due to the nature of the products offered, our Company assumes no responsibility if the product(s) are not received by the customer on the delivery date due to the customer’s fault, namely upon the first delivery attempt.
The Company reserves the right to change at any time, without prior notice, the specifications stated on its website regarding any product.
All products are made available for personal use only and not for resale.
SHIPMENT / DELIVERY OF PRODUCTS
DELIVERIES WITHIN GREECE: In order to provide you with better and more complete service, our Company offers different options for delivery of the products you have ordered. When placing your order, you are invited to choose one of the following methods of delivery:
Collection of the products from our physical store located in Agia Paraskevi, Attica, at 442 Mesogeion Avenue, during its operating hours, namely from Monday to Saturday, 10:00 a.m. to 10:00 p.m. (different hours may apply on official holidays, in which case the Company will inform customers accordingly on its website), upon presentation of the name declared in the order and the order code.
Collection of your order from our physical store may only take place after you receive relevant notification (either by email or by telephone) that your order is ready for collection. Your order will remain available at our physical store for eight (8) working days. If you do not collect your order within the above time period, your order shall be deemed not to have been placed and the products will be released. If, upon completion of your order, you have declared that you wish to collect from our physical store, you will be notified by telephone by our Company in the event of any problem with the availability of a product included in your order.
Collection from the store is free of charge.
Delivery to an address you specify. In this case, delivery of your products will be made through our cooperating transport companies.
Within the Attica Basin, delivery may also be carried out by the Company’s own means.
The estimated delivery time for your order is from one (1) to four (4) working days from the date your order is completed. Our Company and its partners take all necessary measures for timely transport of the order to the customer based on the standard delivery schedule of the relevant cooperating transport company (for more information, please visit the transport company’s website). The Company does not guarantee the exact arrival date or the exact delivery time of the ordered products, as these depend on the transport company/companies with which we cooperate. Our Company shall not be liable for delays due to force majeure, accidental events, or events beyond its control. Our Company is responsible for proper delivery of your order to the carrier, and from such delivery the risk passes by law to the buyer.
Subject to any more specific charges for transport and delivery, as analyzed below, the general pricing policy is as follows:
Within the Attica Basin: €5 for parcels weighing up to 10 kg.
For orders whose value exceeds €60, no additional shipping charges apply.
For orders outside the Attica Basin, the cost is determined according to the weight of the products and is calculated at the final stage of order completion. The total weight of the products in each order is automatically calculated on the checkout page (depending on the volumetric weight details of each order) and will be included in your order request before completion and payment.
Parcels are delivered on the days and during the times specifically determined by the schedule of the relevant transport company. If you request delivery at a specific time or within a specific time window, an additional charge may be imposed by the transport company.
Our Company may change the shipping cost of products at any time and without prior notice. The Company undertakes that in such case it will inform consumers through its website. Any such change shall not affect orders already placed.
If, upon delivery, the buyer is not present at the delivery address to receive the order, the delivery person will leave a notice with instructions on how to receive the order (provided that this is supported by the relevant courier company). In this case, the risk of loss or damage to the goods passes to the buyer, taking into account their perishable nature as expressly stated in these terms. The delivery person will attempt to deliver the product as many times as provided by the policy of the relevant transport company; otherwise, it will remain at the premises of the carrier at the buyer’s responsibility and expense and under the carrier’s general storage terms. If the buyer has declared payment by cash on delivery and does not contact our Company regarding collection of the product within 3 days from the failed delivery attempt, their order will be automatically canceled.
If the customer does not collect their parcel and a repeat shipment is required, the cost of the reshipment shall be borne by the customer.
METHODS AND TERMS OF PAYMENT
In order to provide you with better and more complete service, our Company offers different methods of payment for the products you ordered. The payment methods are as follows:
Cash on delivery. Payment of the price of your order upon delivery of the product(s) to the location you selected. Cash on delivery is not charged in addition to shipping costs. Cash on delivery as a payment method applies only to deliveries within Greece.
Attention: Cash on delivery is a method of payment for the products you ordered and is not related to the delivery cost of your order (shipping charges).
By credit/debit card. If you have selected payment by credit/debit card, our website redirects you to the secure form for entering your card details. Transactions are carried out through ALPHA BANK. The Company does not collect and has no access to your credit/debit card details. The collection and processing of payment details are carried out solely by the cooperating bank, which is exclusively responsible for their processing for the completion of payment. Accepted cards are Visa, Mastercard, Maestro.
Payment at our store in the event of collection from our store.
Bank deposit
In addition, you may pay for your order by deposit into a bank account of the Company. For better service, please state the Order Code as the payment reference. Then please send the deposit receipt by email. The deposit must be completed within 48 hours of completion of the order, otherwise it shall be considered invalid. All deposits relating to your orders should be made to the following bank account:
Bank: ALPHA BANK
IBAN: GR5201402090209002002010832
BIC CODE / SWIFT: CRBAGRAA
Beneficiary: V. PETRIS & S. SALAKOU OE
According to the applicable tax provisions, documents with a value exceeding €500 for private individuals (Retail Receipt) and for professionals/businesses (Sales Invoice) must be paid ONLY by the following methods:
Credit/debit card charge
Bank deposit
Our Company reserves the right to request advance payment for any order at any time and to change its pricing policy without notice.
The Company bears no responsibility for any differences in product prices between its physical store and its online store. The Company does not cover any such price differences in cases where the user/member/customer subsequently discovers that a lower price existed in the online store or vice versa.
CHANGE / CANCELLATION OF ORDER / WITHDRAWAL / RETURN
A change or cancellation of the order is accepted only if the order has not been finalized and sent to our online store. It is noted that after order confirmation it is not possible to change the declared delivery address for security reasons, except in exceptional cases in which, following a relevant request by the buyer, the Company shall decide at its absolute discretion.
If you do not wish to receive your order, you may exercise your right of withdrawal, as described below. In the event that part or all of the price already paid to our Company must be refunded, the specific provisions of paragraph 5.6.2 shall apply. In case of cancellation of an order after it has already been shipped by our Company and has already been paid for by the user/customer, the corresponding order amount will be refunded (but not the shipping costs).
To avoid inconvenience to the user/visitor/member, it is recommended that products be carefully checked upon receipt in order to identify any apparent defects (e.g. damaged goods, wrong item, etc.). In case of a defective product, a clear photograph showing the defect must be sent within 24 hours to the Company’s email address [email protected]. If the defect is due to the fault of our Company, the product will be replaced immediately and the Company shall bear the shipping costs.
In any case, the user/visitor who has made a purchase from our online store has the right to withdraw from the said sales contract and return the purchased products, without penalty and without being required to state to the Company the reason why they wish to return the products, within fourteen (14) calendar days from the date they received the products. In this case, they shall bear only the cost of returning the products.
Products that may deteriorate, expire soon, or are perishable and therefore sensitive, as well as products that have been opened/unsealed, are excluded from the right of withdrawal.
If you exercise your right of withdrawal from the purchase of a product that is not excluded, then the following shall apply for the withdrawal of products purchased from our online store:
Returns must be made no later than 14 days after receipt of your order, at your own responsibility and expense, exclusively to our physical store located in Agia Paraskevi, at 442 Mesogeion Avenue.
Refund of the price already paid shall be made directly by us or in cooperation with the cooperating payment provider or by another method within the time period provided by law in the event of withdrawal. If funds are returned to you through a third-party payment provider (for example credit/debit card, etc.), you may be charged any fee imposed by that third-party provider under its terms of use and operation, for which our Company bears no responsibility. Our Company is entitled to delay the refund until the goods have been returned to it.
DEFECTIVE PRODUCTS
If any customer receives a defective product, a clear photograph showing the defect must be sent within 24 hours to the Company’s email address [email protected], or the Company must be informed by telephone. If the defect is due to the fault of our Company, the product will be replaced immediately and the Company shall bear the shipping costs. In any other case, the Company shall not proceed with replacement of the product, given that the Company takes all possible safety measures to ensure that its products are delivered in excellent condition.
In all cases of product returns due to an established actual defect or an established lack of agreed properties attributable to the fault of our Company, for products purchased from our online store, the following shall apply:
Returns are accepted exclusively to our physical store located in Agia Paraskevi, at 442 Mesogeion Avenue, within a reasonable period and in any case within five (5) calendar days. The product will be collected by our Company only through our cooperating transport company and only provided that you have first contacted our Company to inform us of the identified problem with the specific product. The returned product will be collected exclusively from the delivery address you had declared when placing your order.
Returns are accepted only if the products the buyer wishes to return are in the same condition in which they were received, namely without having been unsealed or their packaging tampered with, having been kept under proper storage conditions, and in general without the products having suffered any reduction in value.
Returned products must be accompanied by the retail receipt or invoice or delivery note. It is noted that if any of the above accompanying documents is missing, your request cannot be satisfied and the product will not be accepted by our Company.
In the event of return of defective products (provided that the conditions for defective products or lack of agreed properties are met), the return shall be carried out only after communication with our Company, which undertakes both the cost and responsibility of transport, in accordance with the specific provisions of paragraph 5.3.
GENERAL TERMS AND APPLICABLE LAW
The Company reserves the right to freely modify the terms and conditions of use and transactions of the online store whenever it deems necessary, provided that it informs consumers of any modification through this website. Any modifications shall take effect from the date of their publication on the Company’s website. It is clarified that any amendment to these terms of use shall not apply to orders already placed in the online store before the publication of the above modifications on this website. Use of the online store after the above modifications shall be deemed acceptance of the terms of use as modified. The user must regularly check this website to ensure that they agree with any changes to the terms of this Policy.
The visitor/user/member/customer is solely responsible for their personal equipment with the necessary technological means that allow access to the services of grapestore.gr.
Access to the pages/services of grapestore.gr entails no additional cost beyond the applicable pricing regime for general internet access as determined by the competent providers (ISPs), payable solely to them.
The above terms and conditions of use of grapestore.gr, as well as any modification thereof, are governed by and supplemented by Greek law, and the courts of Athens are designated as having jurisdiction for the resolution of any dispute. Any provision of the above terms that becomes contrary to the law shall automatically cease to apply, without in any way affecting the validity of the remaining terms. This document constitutes the contract between grapestore.gr and the visitor/user/member of the website.